Refund and Returns Policy for www.mygiftfiesta.com

Eligibility for Returns:

• We accept returns within 02 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items:

• Personalized or customized items.
• Perishable goods such as food items.
• Items marked as final sale or clearance.

Return Process:

• To initiate a return, please contact our customer service team at support@mygiftfiesta.com/+92 309 109 4497 to request a return authorization.
• Once your return request is approved, you will receive instructions on how to return the item.

Video Documentation Requirement:

In order to process your refund or return request, we require you to provide a video recording showcasing the product as received. The video should clearly display the packaging and the condition of the item as received.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return package.

Refund Processing:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 02 days.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.
• We will arrange for a replacement or refund as soon as possible, at no additional cost to you.

Gift Returns:

• If you received a gift purchased from our store and would like to return it, please contact us with the gift giver’s name and order number to facilitate the return process.

Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Cancellation Policy:

• Orders can be canceled within [number of hours] hours of purchase, as long as they have not yet been processed or shipped. Please contact us immediately to request a cancellation.

Contact Information:

• If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at support@mygiftfiesta.com/+92 309 109 4497.

www.mygiftfiesta.com is committed to providing exceptional customer service and ensuring your satisfaction with every purchase. Thank you for shopping with us!